Return conditions

If you or your customer wish to return one or more items to us or are dissatisfied, please proceed as follows to ensure smooth processing:

Customer cancellation

  • Returns are possible within 14 days of the invoice date. The registration of the return is decisive. Please inform us briefly in advance at service@dancop.com, stating a reference such as the order, purchase order or invoice number.
  • Please label the return sufficiently so that we can identify and allocate the goods received to your return. If goods cannot be identified, we reserve the right to dispose of them without further notice after a waiting period of 14 calendar days.
  • The buyer bears the costs and the risk of the return shipment as well as sufficient packaging for the return shipment. The goods can only be restocked and credited if they are returned in a reselllable condition. If we receive the goods with signs of use or transport damage due to inadequate packaging, we will inform you of the circumstances and make the goods available for collection within 14 calendar days. After 14 calendar days, the goods will be disposed of.
    Our customers are entitled to receive goods in perfect condition; unfortunately, we are unable to refurbish returned, damaged items.
  • If collection by a carrier is to be organised by us, the costs for this will be charged on with a small handling fee or deducted from the credit note.
  • For returned goods we charge a flat-rate processing fee of 10% of the net value of the returned goods, at least €20, plus VAT.

This right of return does not apply to custom-made products, customised lengths of warning and protective profiles or customised lengths from the d-flexx range.

Please return the goods to

Dancop International GmbH
Retoure
Wilhelm-Rausch-Straße 15
D - 31228 Peine
Germany

Transport damage

Our offer is aimed at commercial customers, therefore the commercial obligations according to german  §377 HGB apply here in connection with the acceptance of goods. This includes a thorough check for external damage before the receipt is sent to the transport service provider, or alternatively confirmation of the damage upon handover by the transport service provider if damage is visible. This can be done informally or directly on the carrier's PDA device. In either case, you will require written confirmation of the damage from the person handing over the goods with a signature.

Please understand that we cannot accept claims for transport damage without refusal of acceptance due to transport damage or confirmation of the damage by the driver.

If you have received damaged goods and have had the damage duly acknowledged by the driver, please contact us immediately, as the damage report must be forwarded to the transport service provider without delay.

If, contrary to expectations, the goods are damaged within an intact, outer transport packaging, please contact us for settlement.

Product defect / wrong product received / too few goods received

If you notice a defect in the product within the statutory warranty period or our product-specific functional warranty periods, please contact service(at)dancop.com, stating the order or invoice number.

In this case, please be sure to enclose pictures of the defect and, in the case of mirrors, pictures of the mirror production number. This is printed on the back of the frame.

Please note the maximum size of 10 Mb per email.

If you have not received the correct goods as ordered, please contact us immediately. We can no longer recognise claims for incorrect or short deliveries after 14 days from the invoice date, unless the goods were subject to significant delays in transit that prevented a timely inspection of incoming goods.